Technical Writer 3/ Belgium

We are looking for:

TECHNICAL WRITER

Type of employment: B2B CONTRACT

Location: Brussels (Belgium)

Work model: HYBRID (2 to 3 days per week onsite in Brussels)

Temporary employment: PROJECT-BASED CONTRACT (Contract for one year with the possibility of extension, the date is a forecast)


Your role:  

As a documentation and training expert, your primary responsibility is to craft precise and accurate technical documents, prepare and provide training and follow-up on quality of service delivery. You will collaborate closely with our IT experts to understand intricate technical concepts and translate them into easily understandable documents.

Description of tasks:

  • Reorganize Documentation library.
  • Create, review, and maintain high-quality technical documents, including templates, User Guides, SOPs, SDPs, knowledge base articles, and troubleshooting guides.
  • Simplify complex technical information to ensure accessibility and ease of use for target audiences.
  • Edit and revise documentation for clarity, consistency, and accuracy, following established style guidelines and standards.
  • Assess impact of changes, activities and Incidents on documentation and lead review and updates of impacted documents.
  • Format and structure documentation to improve readability and user-friendliness.
  • Conduct regular checks on documents to ensure compliance with content standards, terminology, and naming conventions, as well as accuracy and currency.
  • Prepare material training for internal users.
  • Provide training and support to Front office and back-office agents.
  • Provide guidance and assistance on documentation best practices and standards.
  • Perform quality checks on activity deliverable (RFC, SOP, SDP, Project, …).
  • Identify areas of improvement and lead corrective actions by feedback and trainings.
  • Report specific quality control in coordination with quality team.
  • Review quality process based on results and lessons learned.

Your profile:

  • Bachelor’s degree in information technology, or related field (Master’s degree preferred).
  • Minimum of 5 years of experience in IT Support Services or back-office activities.
  • Minimum of 3 years of experience with IT documentation tools such as ServiceNow, Confluence, and SharePoint.
  • Experience as trainer, quality coordinator or Knowledge coordinator is an asset
  • Strong knowledge of IT terminology and concepts, facilitating quick comprehension of complex technical information.
  • Proficiency in spoken and written English is required, French is an asset.
  • EU-citizenship required.

If you’re interested in this role, apply via e-mail: jobs@gemmaone.com to forward an up-to-date copy of your CV. Please, attach your CV in English.

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Please include the following clause in your CV or in your e-mail message:

„I consent to the processing of my personal data provided in this document for the purposes of the recruitment process by Gemma Invest Sp. z o. o. with its registered office at 40 Warszawska Street, apt. 2A, 40-008 Katowice, in accordance with the Personal Data Protection Act of May 10, 2018 (Journal of Laws 2018, item 1000) and in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and I have read the attached Information on the processing of my personal data in the course of recruitment.”

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