{"id":741,"date":"2024-12-19T15:08:37","date_gmt":"2024-12-19T14:08:37","guid":{"rendered":"https:\/\/gemmaone.com\/?page_id=741"},"modified":"2024-12-19T15:08:38","modified_gmt":"2024-12-19T14:08:38","slug":"application-support-senior-7-belgium","status":"publish","type":"page","link":"https:\/\/gemmaone.com\/pl\/application-support-senior-7-belgium\/","title":{"rendered":"Application Support Senior 7\/ Belgium"},"content":{"rendered":"<p class=\"has-text-align-left wp-block-paragraph\">We are looking for:<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><strong>APPLICATION SUPPORT SENIOR<\/strong><strong><br><br><\/strong><strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Type of employment: B2B CONTRACT<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Location: Brussels (Belgium)<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Work model: <strong>ON SITE <\/strong>(Possibility of teleworking)<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Temporary employment: PROJECT-BASED CONTRACT<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>Your role:<\/strong>\u202f\u202f<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">In the context of a project for the European Commission, in Brussels, we need to reinforce the team in charge of the EC Service Management tools based on ServiceNow as a SaaS cloud computing software. It involves setting up systems to define, manage, automate, and structure services for companies. ServiceNow Platform including ITSM, SPM, HR, applications.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">The ServiceNow Center of Excellence and Innovation CoE main services are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Troubleshooting of the current ServiceNow platform solutions in place (mainly ITSM) for Incident, Service Request, Problem, Change, Service Level, Selfservice portal and Knowledge management modules.<\/li>\n\n\n\n<li>Configuration, Deployment, Administration, System Supervision and monitoring of the solutions.<\/li>\n\n\n\n<li>ServiceNow Software updates &amp; Releases deployment. (change\/release management)<\/li>\n\n\n\n<li>Continuous improvement. (Monitoring, Release testing and deployment\u2026)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">The principal function, using his experience on ServiceNow Platform, will be to help and guide the service in the context of support, maintenances or continuous deployment and improvements of the ServiceNow Platform solution inside the European Commission. (Principally on Platform and ITSM scope but also on the different applications like ITAM, ITOM, HR, CSM, SPM, \u2026).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Your profile:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Knowledge and certification in ServiceNow products (HR, ITSM,..)<\/li>\n\n\n\n<li>Experience with Web services (Xml\/Soap\/Rest)<\/li>\n\n\n\n<li>Basic knowledge of Java scripting (for light customization purpose)<\/li>\n\n\n\n<li>Experience in the context of the IT support at European Commission<\/li>\n\n\n\n<li>ITIL foundation certified (and proven experience with ITIL processes)<\/li>\n\n\n\n<li>ServiceNow System Administrator Certification. (or min 6 months experience)<\/li>\n\n\n\n<li>Experience with ticketing systems (ServiceManager, ServiceNow, etc.) Customer-oriented profile to focus on support activities for the SN Platform:<\/li>\n\n\n\n<li>Performance Monitoring and Management<\/li>\n\n\n\n<li>Core Integration Updates and Maintenance<\/li>\n\n\n\n<li>Migrate Update Sets to UAT and Prod<\/li>\n\n\n\n<li>User\/Group Administration<\/li>\n\n\n\n<li>Error Identification and Remediation (overall platform and mainly ITSM)<\/li>\n\n\n\n<li>Define and maintain operational procedures<\/li>\n\n\n\n<li>ServiceDesk &amp; Level 1 support<\/li>\n\n\n\n<li>Knowledge of <strong>English and French<\/strong>;<\/li>\n\n\n\n<li><strong>EU citizenship.<\/strong><br><br><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">If you&#8217;re interested in this role, apply via e-mail: <strong><a href=\"mailto:jobs@gemmaone.com\">jobs@gemmaone.com<\/a><\/strong> to forward an up-to-date copy of your CV. Please, attach your <strong>CV in English<\/strong>.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Advertisement published by Gemma Invest Sp. z o.o., an employment agency registered in KRAZ under no. 27681.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Please include the following clause in your CV or in your e-mail message:<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">\u201eI consent to the processing of my personal data provided in this document for the purposes of the recruitment process by Gemma Invest Sp. z o. o. with its registered office at 40 Warszawska Street, apt. 2A, 40-008 Katowice, in accordance with the Personal Data Protection Act of May 10, 2018 (Journal of Laws 2018, item 1000) and in accordance with the Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95\/46\/EC (General Data Protection Regulation) and I have read the attached Information on the processing of my personal data in the course of recruitment.&#8221;<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><a href=\"https:\/\/gemmaone.com\/pl\/informacja-o-przetwarzaniu-panstwa-danych-osobowych-w-toku-rekrutacji\/\">Info<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>We are looking for: APPLICATION SUPPORT SENIOR Type of employment: B2B CONTRACT Location: Brussels (Belgium) Work model: ON SITE (Possibility of teleworking) Temporary employment: PROJECT-BASED CONTRACT Your role:\u202f\u202f In the context of a project for the European Commission, in Brussels, we need to reinforce the team in charge of the EC Service Management tools based [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-741","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - 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