Team Lead for Infra Support/ Strasbourg

We are looking for:

TEAM LEAD for INFRA SUPPORT

Type of employment: B2B CONTRACT

Location: France (Strasbourg)

Work model: ON SITE

Temporary employment: PROJECT-BASED CONTRACT


Your role:  

  • Managing the organization and operations of the infra team,
  • Reporting on activities and performance of the infra team to the LIA Service Desk Manager,
  • Organizing training and knowledge transfer sessions with the infra team members,
  • Managing the staffing of the infra team according to utilization and capacity models,
  • Developing and maintaining the schedules and rosters for the infra team,
  • Maintaining the internal procedures and work instructions of the infra team,
  • Manages the team,
  • Creates and maintains the shift planning and aligns it with the team members,
  • Oversees incident management and problem solving,
  • Aligns with other teams and stakeholders, e.g. with project managers for resource allocation,
  • Acts as escalation point for the infra team,
  • Arranges site access for interventions in DCs of member states.

Your profile:

  • Minimum 5 years of professional experience in ICT domains as team lead infra or a comparable role;
  • Affinity with / technical understanding of IT concepts for the domains listed below:
    • Storage (HPE 3PAR, HPE Primera, HPE StoreOnce (backup), Veeam, Ceph),
    • Virtualization (VMware),
    • Operating Systems (RHEL, MS Windows),
    • Physical Infrastructure (HPE iLO, rack management systems),
    • Networking (Cisco ACI, switching, routing, firewalling, load balancing);
  • Working experience with:
    • JIRA,
    • Ticketing tools (e.g. HPE SM9);
  • Attention to detail, analytical mindset, and demonstrated ability to work in complex environments;
  • Good writing skills;
  • Can work and act with good quality under time pressure;
  • Has excellent reporting and communication skills;
  • Working experience with EU client or other public institution is an added value;
  • Languages: English proficient (CEFRL Level: Minimum C1);
  • Bachelor or University degree in IT or equivalent through relevant experience;
  • EU citizenship;
  • EU Secret PSC is required for the function.

If you’re interested in this role, apply via e-mail: jobs@gemmaone.com to forward an up-to-date copy of your CV. Please, attach your CV in English.

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Please include the following clause in your CV or in your e-mail message:

„I consent to the processing of my personal data provided in this document for the purposes of the recruitment process by Gemma Invest Sp. z o. o. with its registered office at 40 Warszawska Street, apt. 2A, 40-008 Katowice, in accordance with the Personal Data Protection Act of May 10, 2018 (Journal of Laws 2018, item 1000) and in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and I have read the attached Information on the processing of my personal data in the course of recruitment.”

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