Application Support Senior 7/ Belgium

We are looking for:

APPLICATION SUPPORT SENIOR

Type of employment: B2B CONTRACT

Location: Brussels (Belgium)

Work model: ON SITE (Possibility of teleworking)

Temporary employment: PROJECT-BASED CONTRACT


Your role:  

In the context of a project for the European Commission, in Brussels, we need to reinforce the team in charge of the EC Service Management tools based on ServiceNow as a SaaS cloud computing software. It involves setting up systems to define, manage, automate, and structure services for companies. ServiceNow Platform including ITSM, SPM, HR, applications.

The ServiceNow Center of Excellence and Innovation CoE main services are:

  • Troubleshooting of the current ServiceNow platform solutions in place (mainly ITSM) for Incident, Service Request, Problem, Change, Service Level, Selfservice portal and Knowledge management modules.
  • Configuration, Deployment, Administration, System Supervision and monitoring of the solutions.
  • ServiceNow Software updates & Releases deployment. (change/release management)
  • Continuous improvement. (Monitoring, Release testing and deployment…)

The principal function, using his experience on ServiceNow Platform, will be to help and guide the service in the context of support, maintenances or continuous deployment and improvements of the ServiceNow Platform solution inside the European Commission. (Principally on Platform and ITSM scope but also on the different applications like ITAM, ITOM, HR, CSM, SPM, …).

Your profile:

  • Knowledge and certification in ServiceNow products (HR, ITSM,..)
  • Experience with Web services (Xml/Soap/Rest)
  • Basic knowledge of Java scripting (for light customization purpose)
  • Experience in the context of the IT support at European Commission
  • ITIL foundation certified (and proven experience with ITIL processes)
  • ServiceNow System Administrator Certification. (or min 6 months experience)
  • Experience with ticketing systems (ServiceManager, ServiceNow, etc.) Customer-oriented profile to focus on support activities for the SN Platform:
  • Performance Monitoring and Management
  • Core Integration Updates and Maintenance
  • Migrate Update Sets to UAT and Prod
  • User/Group Administration
  • Error Identification and Remediation (overall platform and mainly ITSM)
  • Define and maintain operational procedures
  • ServiceDesk & Level 1 support
  • Knowledge of English and French;
  • EU citizenship.

If you’re interested in this role, apply via e-mail: jobs@gemmaone.com to forward an up-to-date copy of your CV. Please, attach your CV in English.

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